SmallBiz Tip – Know Your Customers

Orangeville, ON (My Corner Office) Build, maintain and use an accurate database. Know who your customers are. Look for patterns and anticipate their needs. CRM, database management – whatever you call it – the bottom line is knowing your customers. Who they are, what they do, and when. Use a good computerized customer database system. Use it to track what happened and help you plan the next steps.

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