Orangeville, ON (Jason Mead) Try this communication tip. It is effective not only with clients and business contacts but also with family and friends.

When you have something negative to communicate, you can make it more palatable. Place it between two nice comments. Begin with something complimentary. Then deliver your critical message. End with something positive or conciliatory.

This works when you are angry. It is helpful if you think the other person is being idiotic.

This technique makes you come up with two nice things to say. This will nudge you to imagine the situation from the other person’s point of view. This in turn helps you state your original point less aggressively.

Sandwich your complaint or contentious comment between pleasantries. The other party will become more receptive to what you’re trying to get across. The results are much better than if you only state what you are thinking.