Customer Needs and Customer Wants

Orangeville, ON (Harold Doan and Sons Ltd.) Locksmithing is one of the traditional crafts. It represent of one of the oldest trades in history. For centuries, locksmithing has enforced a secretive nature. It has kept most of the trade secret.

Over time the techniques of locksmithing have advanced. Specialized areas emerged. One major difference today concerns customer requests. For many years the locksmith focused on meeting customer needs. They might need a duplicate key. Often the customer wanted a lock changed or repaired. Replacement of malfunctioning hardware was an opportunity for a locksmith to help. Customer needs do not conform to a time schedule. A locksmith can be busy one day and have no work the next day.

Modern customers also have wants. This is good news for the future of our business. Customers no longer wait until a hardware product fails. They are willing to upgrade existing hardware to the improved standards of today.

Harold Doan and Sons Ltd is a professional mobile locksmith, serving Orangeville, Dufferin County and the surrounding area. Call us to help you find good, solid, workable security solutions. Solutions that allow you to proactively protect your premises and the assets on those premises. Better security is part of our Security Solutions package customized to your specific security needs.

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