Business Columns Building a Positive Customer Environment 17 Aug 202216 Aug 2022 Orangeville, ON (James Doan) Everyone knows what Customer Service is. Most companies have a Customer Support Dept or Customer Care Dept. At least they will have someone that deals with customer…
Business Columns Repeat Customers are Better 27 Jul 202226 Jul 2022 Orangeville, ON (James Doan) I realize that repeat customers are a lucrative part of any business. I want to be clear here – I’m not telling you to abandon new…
Business Columns Great Businesses Cultivate Culture 20 Jul 202220 Jul 2022 Orangeville, ON (James Doan) Robert Richman, author of The Culture Blueprint stated, “You can’t demand culture. The best organizations build culture from within. Great culture is built by engaging your…
Business Columns Mix Up Your Business Elements 17 Jun 202216 Jun 2022 Mono, ON(Adam Jones) It can be tough marketing something that is the same old, same as everyone else. Get an edge by delivering the product differently. I'd say analyze the…
Business Columns The Art of Plain Talking 15 Jun 202215 Jun 2022 Orangeville, ON (James Doan) For weeks, I puzzled over a strange sign in front of a house on the way to my local convenience store. Although it had the shape…
Business Columns The Best Kind Of Success 10 Jun 202215 Jun 2022 Orangeville, ON (Caroline Davis) The other day I paid $27 for access to a conference on women and money, whose last 20 minutes consisted of a pitch for a coaching…
Business Columns Email Etiquette 17 May 202217 May 2022 Orangeville, ON (My Corner Office) There is no doubt that I am not the only one who scans through email first thing in the morning with a fast finger on…
Business Columns Six Honest Serving-men 4 May 20223 May 2022 Orangeville, ON (James Doan) I keep six honest serving-men(They taught me all I knew);Their names are What and Why and WhenAnd How and Where and Who.- Rudyard Kipling Of the…
Business Columns Boost the Quality of Your Testimonials 3 May 20223 May 2022 Orangeville, ON (My Corner Office) You might want to post a client's praise immediately on your website and social media. To make sure you get the most from these testimonials,…
Business Columns Just the FAQs Ma’am 18 Feb 202226 Jun 2022 Mono, ON (Adam Jones) By clearing up pre-purchase uncertainties and addressing doubts and objections before a sale is made, FAQ pages save you time and save you sales. If you…
Business Columns Restoring Former Clients 1 Feb 20221 Feb 2022 Orangeville, ON (My Corner Office) Researchers from Cornell University and the University of Hawaii have found that lapsed members of a large nonprofit organization were more likely to re-join even…
Business Columns Do you show current customers how get more out of your service or product? 19 Jan 202218 Jan 2022 Orangeville, ON (James Doan) This is a tough one for so many small business owners. Think about how you service your customers. Can you show them new ways to use your…
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